Babe Eyelash – Premium False Eyelash Extensions Manufacturer & Exporter

1. Order Cancellation

You may cancel your order within 4 hours from the time of successful placement (same day). After this period, the order may have already entered production or packaging, and cancellation will not be accepted.

Cancellation Fee: A management, processing, and transaction fee of 30% of the total order value will apply.

Please send your cancellation request via email to: [email protected]

2. Return & Refund Policy

Due to the nature of false eyelash extensions (hygiene and quality control reasons), Babe Eyelash does not accept returns or exchanges for incorrect selection of curl, thickness, length, color, style, or shipping information.

We strongly recommend customers carefully review all product specifications before confirming their order.

Time Window: This policy applies within 72 hours (3 days) from the date you receive the goods (based on carrier confirmation). After 72 hours, the order is considered accepted, and no refund or return will be processed.

3. Cases Eligible for Refund or Replacement

We only consider refunds or replacements when the issue is caused by our manufacturing side, including:

• Products damaged or broken during shipping
• Incorrect curl, thickness, length, or style compared to the confirmed order
• Wrong material or completely different product from the order
• Product does not match the description on our website or contract

4. Conditions for Returns / Refunds

To be eligible, the returned product must meet all of the following conditions:

• Unused and unopened (still sealed in original packaging)
• Not washed, cut, trimmed, or altered in any way
• In clean, original, and resaleable condition
• Original labels, tags, and packaging intact
• Accompanied by the original invoice or proof of purchase

5. Return & Refund Process

1. Submit Request: Email [email protected] within 72 hours of receiving the goods. Please attach:
   – Clear photos of the defective product (multiple angles)
   – Copy of the invoice or delivery note
   – Tracking number of the shipment
2. We will review and reply within 2–3 business days to confirm eligibility.
3. Once approved, you will receive return instructions. You are responsible for return shipping costs.
4. After we receive and inspect the returned goods, we will:
   – Replace with a new product (if stock is available), or
   – Process the refund (30% processing fee may apply in some cases)

Refund Processing Time: Up to 14 business days from the date we receive the returned items.

General Notes

• We are not responsible for any return shipments sent without prior approval via email.
• For international/export orders, please contact us early so we can assist with country-specific procedures.
• This policy may be adjusted for large wholesale/export orders. We encourage direct contact for specific consultation.